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Describe an experience you had dealing with a difficult customer, how you handled it and describe the outcome. Be sure to provide sufficient detail in your response so it does not appear that you are making up an experience. If you do not have such an experience to share (unlikely) ask if you can describe an experience with a difficult co-worker, how you handled it and the outcome.
avatar

Phone Banker

Interviewed at Wells Fargo

3.5★
Mar 13, 2016

Describe an experience you had dealing with a difficult customer, how you handled it and describe the outcome. Be sure to provide sufficient detail in your response so it does not appear that you are making up an experience. If you do not have such an experience to share (unlikely) ask if you can describe an experience with a difficult co-worker, how you handled it and the outcome.

Be prepared to answer about your past sales goals(exact numbers and or percentages) how you met those goals, how you were compensated(If by dollar amount, will ask for exact dollar amount you made in incentive i.e daily, weekly, or monthly).. How do you upsell... Explain a time when you had to handle a difficult situation and what was the outcome.
avatar

Phone Banker I

Interviewed at Wells Fargo

3.5★
Nov 24, 2014

Be prepared to answer about your past sales goals(exact numbers and or percentages) how you met those goals, how you were compensated(If by dollar amount, will ask for exact dollar amount you made in incentive i.e daily, weekly, or monthly).. How do you upsell... Explain a time when you had to handle a difficult situation and what was the outcome.

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