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Remote Support Interview Questions
4,219 remote support interview questions shared by candidates
Why did you choose HCL ?
They asked about the projects on which I have worked and what difficulties I faced.
What would you do in a situation where a customer wanted to cancel their subscription plan? A) Offer a discount B) Talk negatively about competitors C) Cancel their subscription
Tell me about a time you went above and beyond to solve an issue at work
Do you consent to being monitored via web cam
Two role play scenarios. Each involved different situations where a customer was upset about a billing issue.
I was asked how I would handle a problem with a clients account.
What is your professional profile?
2 Mock Customer Service scenarios occurred. I played the agent and the interviewer played the customer.
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