You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her?
Why virgin Media
What would yo do in your first month in the role?
what is your availability
what would you do if you had repeated calls where a customer was unhappy with you?
A time where you had to sell something to a customer
tell me about you and what are your qualities
How many years of experience do you have with this role?
It was about Customer Service experience
Give me 3 products that you have a subscription for and you are happy with the service, explain shortly why and what are the main reasons that makes you stay
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