Most difficult or unexpected questions would be to study a worksheet that they give you on the spot of your interview. You would have to read and go over EVERY SINGLE portion that you may come across because you will be tested on your last interview. Also, you will be tested once you start your job to get certified in your spot(s).
Why is customer service important to you?
(Group Interview) Just ask you questions to see if you are not weird and awkward.
Scenarios. You're on your lunch break and a guess approaches you claiming they've lost an import item. ( wallet, I.D, Camera) how do you handle the situation.
What are the four Cornerstones? A number of situational questions. Each group member had to ask a question to someone else.
Your bus is running late, what would you do?
You’ve had a bad day yesterday, and have to work today. How would you deal with working today?
Throughout the day there are constant fluctuations of guest traffic flow for your ride, how will you maintain an overall smooth running experience?
How would you handle a guest complaint
What clubs are you in?
Viewing 521 - 530 interview questions