Why Did you change the profession to ITES or IT Industry
Senior Technical Support Interview Questions
601 senior technical support interview questions shared by candidates
Please describe the role you are applying for
Have you ever had to tell a customer no and how did you handle the situation?
- What is RAID? - What is a RAID 5? - How do you troubleshoot a Windows BSOD? - How do you troubleshoot a PSOD in ESXi? - You get a call from the customer from large organisation, reporting that their server is down and 1000 users are affected. How would you respond and what would you do?
Some basic questions about hardware of PC and troubleshooting.
They asked me about my work experience and the reason to leave the previous company.
Are you willing to take/renew Microsoft certifications?
It was small talk about introduction, information gathering, technical questions and answers and wrapping up.
Some technical terms with the examinations.
How do you handle stress?
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