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Senior Technical Support Interview Questions
601 senior technical support interview questions shared by candidates
Describe an experience when you went above and beyond the call for a customer?
Describe a Challenging situation with a critical customer or a team member.
Technical questions basic knowledge of computer
General speaking skills, in depth Technical question, Checking the attitude, business knowledge questions, HR, background verification and finally salary negotiation.
Have you encountered a situation where you were unable to get information or a response for another department? If so, how did you over come that?
It depends on the age of experience
They asked for examples of the most challenging customers and cases handled in previous jobs and what it took to resolve them.
Tell me something about yourself that's not indicated in your resume.
Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.
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