The group interview is where you pass around an iPad and answer a given question. They questions are generic - tell of a customer experience that . . . or describe where you had to deal with a difficult person . . . etc. I'd says it's less on what you actually say and more as to how you react and how you communicate to others in a group setting.
What team experience do you have?
Describe a situation when you had to deal with an angry customer.
What is a technology you resisted?
Tell me about a time you got a reluctant customer to trust you
Name a time where school or any other activities have collided with your work schedule
This excersie is to assess your level of written English (spelling, grammar) as well as your ability to write an email response to a customer (email style). Scenario: You are working as a customer service representative in Banking Online Support and receive the following email from a customer. Please respond in an email to the customer providing assistance with the query. Customer Name: Jon Smith Email: john.smith@apple.com Support Subject: Account and Billing Issue: Can not log in Comments: Hi Bank Support, I cannot log in to my online Banking Account. Can you please help me?
Given an array of integers find the k largest elements
Describe a big mistake that you made and what you learned from it.
Tell us about a time when you were faced with a challenging customer, how did you handle the scenario?
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