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Support Engineer Interview Questions

Support engineers helpen klanten met hun problemen en uitdagingen op het vlak van technische ondersteuning. Ze bieden vaak support voor de producten en diensten van technologiebedrijven. Deze professionals creëren ook trainingshandleidingen, gidsen en andere supportmaterialen. Verwacht een reeks van verschillende technische vragen en vragen die uw vermogen om contact te leggen met klanten, testen.

Meest gestelde sollicitatievragen voor een support engineer (M/V/X) en hoe te antwoorden

Question 1

Vraag 1: Noem een aantal van de nieuwste processors en andere populaire upgrades voor computers.

How to answer
Zo antwoordt u: Met deze vraag kunt u uw kennis van computerhardware etaleren. Vertel over de nieuwste computerprocessors, harddrives en grafische kaarten en voor welke toepassingen ze het meest geschikt zijn. Hoewel een grafisch ontwerper misschien een krachtige processor nodig heeft, kan iemand die de meeste tijd alleen typt, probleemloos een oudere pc gebruiken.
Question 2

Vraag 2: Vertel over een situatie waarin u een probleem hebt opgelost met een lastige klant.

How to answer
Zo antwoordt u: Mensen zijn vaak boos en gefrustreerd door problemen met hun hard- of software als ze met support engineers praten. Gebruik uw antwoord op deze vraag om te laten zien dat u kalm kunt blijven en situaties met woedende klanten kunt de-escaleren. Bespreek een situatie waarin u iemand tevreden kon stellen, ook al was deze persoon eerst boos.
Question 3

Vraag 3: Wat is overklokken?

How to answer
Zo antwoordt u: Overklokken is de processor van een computer zo instellen dat die sneller draait dan aanbevolen. Vertel over hoe dit de prestaties kan verbeteren, vooral voor gamers, maar dat het het risico op oververhitting vergroot. Door overklokken wordt de garantie van de fabrikant vaak ook ongeldig.

21,968 support engineer interview questions shared by candidates

You have an LVM setup like this. You have run out of space on your filesystem, you cannot delete data, and you do not have any more storage devices. Where can you look for more storage space? /dev/sda -> physical volume -> volume group -> logical volume -> filesystem -> /mnt/stuff
avatar

Associate Technical Support Engineer

Interviewed at Red Hat

4.1★
Jun 19, 2015

You have an LVM setup like this. You have run out of space on your filesystem, you cannot delete data, and you do not have any more storage devices. Where can you look for more storage space? /dev/sda -> physical volume -> volume group -> logical volume -> filesystem -> /mnt/stuff

• Basic math What is a derivative? What is an integral? What is the relationship between integral and derivative? What is an eigenvalues? What is an eigenvector? Having this matrix: A= [[2 1];[-1 2]], what are the eigenvalues? what are the eigenvectors? How did you calculate these? What is a linear differential equation? Why? Explain? What is a singular matrix?? What is a symmetric matrix? What is an identity matrix? Having A=[ 2a 3g 4k] and B=[3a 2g -1k], what is the dot product? How did you do it? Factorize your answer. If A and B are matrices, what properties should these have to can be multiplied? • Programming concepts What is a virtual statement? What is a break statement? What is the difference between break/continue statements? What is a destructor do? What it is important? If you have a virtual statement, do you need to assign your destructor as a virtual? Why? What is a recursive function? Give an example. • One programming language (C++) What this line of code does? # define alpha beta What this line of code does? # define alpha 100 What these lines of code do? # if def alpha # end if what is the difference between malloc and calloc? • MATLAB How you save a variable in a mat file? How you save some specific variables in a mat file? How you open these data? How can you see the type of a variable? How can you do the inverse of a matrix? How you do the transpose of a matrix? What A.*B does? What A*B does? What A.’ does? What A.^-1 does? What A’ does? How you find help in MATLAB? How you plot a variable? What is a script? What is a function? Is a script the same that a function? If you type A=1 the answer is A=1 if you type 1 the answer is ans=1 How you do to don’t see the answer?? Using ; • Signals Processing What is z transform? What's the expression? What is the region of convergence? If you have a pole in the unit circle (exactly in 1), is the system stable? If you have a pole outside the unit circle, is the system stable? What is a causal system? What is a linear time invariant (LTI) system? Why? Explain? How it works? What is a LVR system? Why? Explain? How it works? If h[n]=[ 1 2 3 0 1], where the value of 0 is in n=3, what is the Z transform? If x[n]=n and y[n]=delta[n-3], what is x multiplied by y What's the difference between Continuous-time and Discrete-time systems? Can you convert a continuous system in a discrete system? How? Explain? Now, Can you convert a discrete system in a continuous system? How? Explain? What's the Power spectral Density? How to compute it?
avatar

Applications Support Engineer

Interviewed at MathWorks

4.3★
Apr 21, 2011

• Basic math What is a derivative? What is an integral? What is the relationship between integral and derivative? What is an eigenvalues? What is an eigenvector? Having this matrix: A= [[2 1];[-1 2]], what are the eigenvalues? what are the eigenvectors? How did you calculate these? What is a linear differential equation? Why? Explain? What is a singular matrix?? What is a symmetric matrix? What is an identity matrix? Having A=[ 2a 3g 4k] and B=[3a 2g -1k], what is the dot product? How did you do it? Factorize your answer. If A and B are matrices, what properties should these have to can be multiplied? • Programming concepts What is a virtual statement? What is a break statement? What is the difference between break/continue statements? What is a destructor do? What it is important? If you have a virtual statement, do you need to assign your destructor as a virtual? Why? What is a recursive function? Give an example. • One programming language (C++) What this line of code does? # define alpha beta What this line of code does? # define alpha 100 What these lines of code do? # if def alpha # end if what is the difference between malloc and calloc? • MATLAB How you save a variable in a mat file? How you save some specific variables in a mat file? How you open these data? How can you see the type of a variable? How can you do the inverse of a matrix? How you do the transpose of a matrix? What A.*B does? What A*B does? What A.’ does? What A.^-1 does? What A’ does? How you find help in MATLAB? How you plot a variable? What is a script? What is a function? Is a script the same that a function? If you type A=1 the answer is A=1 if you type 1 the answer is ans=1 How you do to don’t see the answer?? Using ; • Signals Processing What is z transform? What's the expression? What is the region of convergence? If you have a pole in the unit circle (exactly in 1), is the system stable? If you have a pole outside the unit circle, is the system stable? What is a causal system? What is a linear time invariant (LTI) system? Why? Explain? How it works? What is a LVR system? Why? Explain? How it works? If h[n]=[ 1 2 3 0 1], where the value of 0 is in n=3, what is the Z transform? If x[n]=n and y[n]=delta[n-3], what is x multiplied by y What's the difference between Continuous-time and Discrete-time systems? Can you convert a continuous system in a discrete system? How? Explain? Now, Can you convert a discrete system in a continuous system? How? Explain? What's the Power spectral Density? How to compute it?

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