Generic questions, most of which I had already covered within my presentation, seemed more interested in getting the whole interview down word for word on paper than anything I had to say
Support Manager Interview Questions
2,455 support manager interview questions shared by candidates
How do you handle feedback and collaboration in remote teams?
How do you deal with difficult customers?
The usual management questions that are asked for such position
What is your background in support
Give an example of a time when you had to deal with a difficult client.
Questions around their operating principles was a key theme.
Tell me about your work history and changing jobs. How would you think through if I asked you to reduce tickets by 30%.
How have you influenced other group's decisions on their activities without authority in their organization?
What is the ARR for your current book of business? Describe a time a client blew up over a critical issue - how did you handle the situation? If you are giving a presentation to an audience including tech support, administrative staff, your day-to-day stakeholder contacts, and C-level, whom do you aim your presentation toward?
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