What would you say to a customer that had a problem with their iPad that they had just received for Mother's Day?
Technical Advisor Interview Questions
30,890 technical advisor interview questions shared by candidates
A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
Roll Play: I'm at a coffee shop with a study group from school. My professor sent me an email with an audio file for us to listen to and discuss. However, when I open the file, I have no sound. It looks like it's playing, but I don't hear anything.
If i had any experience
- If a customer called to cancel their booking, how would you retain that booking? - What are 3 good things and 3 bad things about your CV? - What do you do to relax after a tiring call/day - What would you do if the communication between yourself and your co-worker broke down, what would you do to repair it? - What were the positives of your last job and what were the negatives? - What was one time you were really under pressure and how did you overcome it
What do you know about bet365. When did you go the extra mile. When did you deal eith an angry customer.
Need help
The customer service questions got me. Due to me never really having to deal with that. Also, the tech support questions got me a little. I did not know if they wanted me to solve all the problems right on the phone...
How would you deal with a customer who got an apple product for mother's day but doesn't know how to work it?
How would you respond to a customer that rang Sky requesting to downgrade their service.
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