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Technical Support Analyst L1 Interview Questions

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479 technical support analyst l1 interview questions shared by candidates

Took four weeks. Had phone call with recruiter to schedule interview. First interview was technical and personality questions how much do you know about MSP, Mail flow, DNS, what are the most important ports to protect, what’re you experiences with SaaS base products. What ticketing systems have you used previously and so much more
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Technical Support L1

Interviewed at Pax8

4.3★
Jul 26, 2021

Took four weeks. Had phone call with recruiter to schedule interview. First interview was technical and personality questions how much do you know about MSP, Mail flow, DNS, what are the most important ports to protect, what’re you experiences with SaaS base products. What ticketing systems have you used previously and so much more

Very basic questions. They basically want to make sure you have the right computer set up in a quiet environment so know what computer you have and program versions. Hardest question was tell me about a time when you had to resolve a customer concern.
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Tech Support Representative L1

Interviewed at OneSupport

3★
Sep 14, 2012

Very basic questions. They basically want to make sure you have the right computer set up in a quiet environment so know what computer you have and program versions. Hardest question was tell me about a time when you had to resolve a customer concern.

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