Technical Support Associate Interview Questions

32,796 technical support associate interview questions shared by candidates

The most difficult question posed to me in any interview is "my worst failure" or "what I would do differently;" I wish there were only one answer; however, the most "unexpected" question was, "how do you 'ping' a computer"?
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Technical Support Agent

Interviewed at TP

4.4
Jan 20, 2013

The most difficult question posed to me in any interview is "my worst failure" or "what I would do differently;" I wish there were only one answer; however, the most "unexpected" question was, "how do you 'ping' a computer"?

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?
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Technical Account Manager

Interviewed at Microsoft

4
Jun 8, 2014

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?

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