Tell me about a time when you go above and beyond the customer?
Technical Support Engineer Interview Questions
38,314 technical support engineer interview questions shared by candidates
2nd round: Define a complex system that I recently worked on and why it was complex?
Describe an experience that you failed, and what did you learn from the failure, and did you change anything from the experience?
Root Cause analysis approach to slow client connection due to a faulty database. How to support the customer from a Support engineer point of view.
Technical : 1. A to Z of Linux commands. They wrote A to Z in the white board and told me to write 5 commands of each alphabet. 2. Telnet scenario based question - like Server A to Sever B log transfer, time sync up, why not Sever B can't view the logs, Listing port. 3. All port numbers 4. All possible Network troubleshooting question -ping, nslookup, trace route, Soft skills and cultural fit related question.
What is the difference between Outlook and Exchange?
Be ready to explain "what are your salary expectations..."
Interviews were not very structured - one manager talked a lot about himself and his own experience (I could barely get a word in sideways) and was very friendly, the other was very unfriendly and seemed to fancy himself as some type of stoic which wasn't very impressive. They mainly just talked a lot and gave me a mix of behavioral and just a few technical scenarios - they didn't do a full tech screen or really dive into my technical background. It felt like a good cop, bad cop situation. The stoic manager seemed to have it out for me right from the beginning and wouldn't even give me to time to answer some questions. He was not a pleasant person and I got a bad vibe from him almost immediately.
What have I been working on in relation to the duties of this position
I was ghosted, After waiting for 15 minutes in the first interview, the interviewer did not show up, I ended up emailing the recruiter(who no longer works there), he promised to get back to me soon and that the first interviewer had an emergency, i waited for the second interviewer for 15 minutes, no one showed up. What a joke of a recruiting experience. I've never seen this in my 12+ work experience.
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