They asked me a lot about my previous experience since I haven't had support experience.
Technology Support Specialist Interview Questions
17,273 technology support specialist interview questions shared by candidates
IQ ,Diagrams ,Technical questions ,core networking ,Linux ,Wireless,Security,Scripting,Windows
What is dhcp, dns, port number , linux
You walk to a users desk to troubleshoot a monitor issue. it keeps saying ' no input detected'. The user has 2 monitors. How would you troubleshoot.
What is AD, Laserjet printer, .ost file, pst file, shadow doc, situational questions like how do you handle a situation when HR tells you to recover a legal file, then a user on the floor calls stating their printer is down and affecting production and the CEO needs your help, who would you attend to 1st and why.
The first technical was basic network fundamentals like DNS, DHCP, VPN,IP Address, OSI layer, UDP & TCP, some windows OS question and System administration question.
A name and C-Name records
learning style, ability and flexibility.
Tell me about a time when you were faced with a challenging situation. I was asked this question on the 3rd interview and then the 4th interview.
I don't remember one specially but the VP of MIS did ask some formulaic questions.
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