Name a time you had a stressful situation with a customer or someone in your work or school and how you handled it & what the outcome was
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Questions are listed elsewhere. I didn't do my homework beforehand so I was answering the questions on the fly. But I was invited for the F2F after doing so. I think it's good to have concrete examples because I was struggling to remember specifics in the 30 second prep. Nonetheless, I think it's important to also convey that you're good at: 1) problem-solving 2) de-escalating tension as much as possible 3) staying calm and keeping on 4) understanding what rules can be bent and which cannot 5) explaining situations in which you have exhibited good judgment
6 questions (handling conflict, difficult customers, special requests, difficult colleagues). All to be answered using the STAR method.
When was a time you...
At your current or previous job, describe a difficult situation with a customer, how did you resolve it and what was the outcome?
Explain a difficult situation, what happened and what the result was.
name a time you worked as a group and what was your role.
Why do you want to work at Delta?
Describe a time where your work routine was interrupted and you had to switch priorities
Describe a time that you witnessed an employee not being truthful to the company? (aka- stealing or whatever)
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