Tier 1 Technical Support Interview Questions

78 tier 1 technical support interview questions shared by candidates

How would you trouble shoot a vpn not connecting to a device? A candidate is locked out of their account how would you troubleshoot? A remote keyboard and remote mouse is not working how would you troubleshoot? There is a client with a heavy accent. How would you troubleshoot their problem? How does a vpn work?
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Tier 1 Help Desk

Interviewed at Executive One Holding

Aug 26, 2025

How would you trouble shoot a vpn not connecting to a device? A candidate is locked out of their account how would you troubleshoot? A remote keyboard and remote mouse is not working how would you troubleshoot? There is a client with a heavy accent. How would you troubleshoot their problem? How does a vpn work?

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Glassdoor has 78 interview questions and reports from Tier 1 technical support interviews. Prepare for your interview. Get hired. Love your job.