Cisco reviews

A Customer Success Specialist (CSS) is a technical person, who is given the task of acting as a technical consultant for customers, in the post-sales stage. The goal is helping customer with product adoption. The daily job is a mix of studying/practicing with the technology, on one side, and engaging with customers in meetings and workshop, on the other: so, it's a very interesting mix between technical and "soft" skills. It's particularly indicated for technical people who have a passion for explaining, helping, engaging with people. It's the ideal position for people with a strong technical background, who wish to move a little bit towards the business and the communications side of the IT work. The Customer Success organization in Cisco is still very young, which gives an opportunity to stay in an enthusiastic environment and to shape the organization, because many processes still need to be finalized. At the same time, it's a growing part of the company, because Cisco's vision is to focus more and more on recurrent revenues, and therefore on subscription renewal, and therefore on adoption. Being a post-sales role, there is not excessive pressure, because CSSs are not measured in relation to a sales quota. This gives time to learn, and to establish a good life/work balance.

working from home possible, decent salary