Is Concentrix a good company to work for as a Customer Service Representative (CSR) II?

Customer Service Representative (CSR) II professionals working at Concentrix have rated their employer with 3.7 out of 5 stars in 47 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative (CSR) II Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative (CSR) II interview questions at Concentrix .

Does Concentrix pay Customer Service Representative (CSR) II employees well?

Customer Service Representative (CSR) II professionals rate their compensation and benefits at Concentrix with 3.5 out of 5 stars based on 47 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative (CSR) II salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5501) , Team Leader (1839) , Agente De Atendimento (1635) , Customer Service Advisor (1430) , Customer Service Representative (CSR) (1289) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (640) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (536) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"Work from home was nice" ((in 1251 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1135 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1115 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 893 reviews)); "Good and very good environment" ((in 858 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2974 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2067 reviews)); "Very demanding and low very low pay" ((in 1253 reviews)); "Bad Managers to work with" ((in 522 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 341 reviews))

Concentrix Customer Service Representative (CSR) II reviews

3.7

75% would recommend to a friend

(47 total reviews)

Chris Caldwell

89% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (47 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Customer Service Representative (CSR) II employees have rated Concentrix with 3.7 out of 5 stars, based on 47 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) II professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) II professionals compared to other employers within the IT industry (3.9 stars).

Reviews by job title

47 reviews

3.0

May 24, 2026

Supportive training environment but management conflicts arise

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

have good environment for training and trainers are very helpful and understanding,

Cons

Management was effective for several years, but over time, conflicts arose and encountered disputes and other factors

4.0

Feb 16, 2026

Review

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Salary is on time, more options and food courts available for meals.

Cons

2 way cabs not provided and drivers often start their trip late, often having to wait for them.

5.0

Jan 16, 2026

Tough work, low salary

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Great place to start or have an experience

Cons

Low salary or complimentary for achievements

Viewing 1 - 3 of 47 Reviews

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Concentrix

Concentrix Customer Service Representative (CSR) II reviews

Company ratings over time

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Supportive training environment but management conflicts arise

Review

Tough work, low salary

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