Toxic management and poor support for employees - Customer Service Representative (CSR) Concentrix Employee Review

Toxic management. Employees are sometimes informed only a week in advance that they are required to work on a national holiday. If you booked a long weekend months in advance, too bad, your plans and reservations are wasted. Team leaders and managers seem to spend more time introducing new policies, requiring signatures, and issuing warnings than actually supporting the customer service representatives who do the real work. There is a constant need to appear productive, even when it comes at the expense of employees. This is the worst company I have worked for, and that's based on my experience in two different countries on two different continents. I hoped the Canadian branch would be different, but unfortunately I found the same culture. It was an extremely disappointing place to work.