ServiceNow reviews

4.1

81% would recommend to a friend

(5,691 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,691 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great platform although super expensive. Culture used to ne great but was destroyed by the new toxic leadership in APAC

Cons

Toxic senior management Politics over business sense Fear culture has been like acid on what was a great company and culture Useless senior leaders who have been brought in by the new head of APAC who is a textbook definition of psychopathy Blaming people for poor process and strategy is what management do everyday now Management do everything they can not to pay people

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Glassdoor has 6,627 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.