Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at The UPS Store?

50% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (565) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (153) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 175 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 107 reviews)); "Great people that you work with and very flexible with time" ((in 106 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 73 reviews)); "Laid back and flexible schedules" ((in 68 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 208 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 101 reviews)); "salary is low and lots of works" ((in 25 reviews)); "Ceiling to where you may go in company, no benefits, bad training ethic (franchisee did not train new employees), bad attitude" ((in 21 reviews)); "Low staff and it gets busy on the holidays." ((in 19 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

50% would recommend to a friend

(3,148 total reviews)

Tim Davis

48% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 14, 2026

Decent pay if you are okay being severely overworked.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

4.0

Jun 12, 2026

Headline

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good hours, decent pay, good management

Cons

Management depends on location, ustomers

5.0

Jun 12, 2026

Positive atmosphere and management, but rude customers and no benefits

Associate

Recommend

CEO approval

Business Outlook

Pros

Atmosphere, management, employees, pay, shifts

Cons

Lack of Benefits, rude customers,

Viewing 1 - 3 of 3,148 Reviews

Jobs at The UPS Store

Shipping Center Assoicate

Customer Service Associate

The UPS Store Specialist