I applied through a recruiter. The process took 1 day. I interviewed at Amazon (Washington, DC) in Mar 2019
Interview
I was asked 10 behavior questions. The interview lasted about 30 min on the phone. I received a second in person interview but I have not completed the process. It was direct and to the point. I was contacted via Amazon chat.
Interview questions [2]
Question 1
Describe a time when you disagreed with your boss?
I applied online. The process took 1 day. I interviewed at Amazon (Seattle, WA) in Nov 2018
Interview
Interview was good and friendly. Recruiters were friendly enough. Good infrastructure. Travel expense was reimbursed. Online assessment were technical and customer support oriented. On the whole a good onsite experience.
I applied through an employee referral. The process took 3 weeks. I interviewed at Amazon (Cape Town) in Feb 2019
Interview
I applied by referral though LinkedIn when one of the recruiters posted that they were looking for Cloud Support Engineers.
I went through one Phone Interview and received my result the next day. I was called for an on-site interview that I took two weeks after the phone interview. I was interviewed by 5 people; 3 in a management role and 1 in Analytics and 1 in Networks / OS. It took three days to get my results. I hear that they strive to let you know your results within five days. You may have to go through more phone interviews and perhaps even a written test. One of the guys I interviewed with said that he had to go through three phone interviews; but of course, don't be discouraged if this is you because that guy also got hired.
It is the best experience I have had in an interview process. It was very quick, very casual and more of a dialogue with them trying to note how deep you can dive into concepts and how critical you are in your thinking. Amazon Cape Town is also quite diverse; if you have been in the field for a decade or two, expect to be interviewed by talented people younger than you casually dressed in shorts, flops and trying to find out how talented you are and what you can contribute. You may be lucky to be bumped to Cloud Support Engineer II if you have been working for over 5 years.
Interview questions [1]
Question 1
I can not go into the specifics of the questions because I signed an NDA but depending on which role you are applying for you should expect to get a bar raiser in that field. Amazon Cloud Support Field has disciplines in Networks, Analytics, Operating Systems etc. Also note that bar raiser questions can come from that field but also expect to know adequately enough in the other fields. Concerning your preference of Operating Systems, you can specify your preferred OS and they normally accommodate that. No need to dive into Linux if you are a Windows expert or vice-versa.
I am sure you have heard of the Leadership Principles so make sure you have at least two examples per Leadership Principle. I would not advise memorizing them; I would highly recommend watching Dan Croitor's videos which explains and gives examples of how they would be phrased https://www.youtube.com/channel/UCw0uQHve23oMWgQcTTpgQsQ. In the On-Site interview, it is also discouraged to reuse the same examples for different interviewers; the reason is they consolidate their work and it shows you live out the principle if you have multiple examples.
Glassdoor was very helpful in preparing for the interview as well.