Arvato Customer Service Representative interview questions

Very brief telephone assessment and then an unprofessional face to face. Basic maths test and very basic competency questions, followed by brief chat on experience. Arrived and kept waiting in the canteen for 20 minutes for someone to come and interview me,..in the canteen! Atmosphere was very unprofessional. Interview finished in a break out booth (with dirty tables) in the call centre. Everything felt very disorganized. There was obviously a prescribed process to follow but this was done in an amateurish manner - which raises flags about how employees are treated, how seriously the work is taken and so on.

Two steps, one on the phone, one on site, everything done in less than one week. The first one was a language test basically, with a quick background check. The second was with the Team Leader and one HR, approximately 30min on site with 5 easy questions.