Arvato Customer Service Representative interview questions

I applied online and got a reply from HR a week later. Scheduled an interview for one week later. I was interviewed by a person from HR and the team leader. They were both friendly and the overall experience was nice. The next day I got the offer, which I accepted.

The interview process is quite simple whereby they initially put you in a room with the other candidates and get each candidate to introduce himself and the position he is applying for (in my case we were all applying for the same department however some were applying for different languages within the same department). We were then given a practice telephone conversation - a sort of role play as well as writing a short answer to query so that they can test our verbal and writing skills.