Concentrix Customer Service Agent interview questions
based on 47 ratings - Updated Jan 26, 2026
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66%
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Applied online
11%
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9%
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Recruiter
6%
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6%
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Staffing Agency
3%
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Concentrix interviews FAQs
Candidates applying for Customer Service Agent roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 11 days.
Common stages of the interview process at Concentrix as a Customer Service Agent according to 1 Glassdoor interviews include:
Phone interview: 25%
Drug test: 25%
Presentation: 25%
Background check: 25%
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It was smooth and easy. More on your experience.They will give you scenarios and ask how will you deal with them.Also they will ask your salary expectations. They will check how well you are in a given scenario and how you handle customers online
I applied in-person. I interviewed at Concentrix (Diliman, Quezon City) in Dec 2020
Interview
Easy interview, common questions and very quick interview. One day Process. Initial interview is very easy, they judge you more on how you speak in English rather than your answer then technical exam. The Exam was very easy mostly common Highschool level of questions then final interview. The Final interview depends on your luck, there are some interviewer that are very stern.
Interview questions [1]
Question 1
Tell me about yourself, How would you teach someone if they don't know how to use Modern technology.
I applied online. The process took 4 weeks. I interviewed at Concentrix (Berlijn) in Apr 2022
Interview
First I had 2 calls with different recruiters asking the same questions, then I got English language test assessment plus some tasks and another call with Team Leader. I got an offer in 3 days after that, total around 1 month