Concentrix Customer Service Agent interview questions
based on 47 ratings - Updated Jan 26, 2026
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66%
Applied online
Applied online
11%
In Person
In Person
9%
Recruiter
Recruiter
6%
Other
Other
6%
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Staffing Agency
3%
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Concentrix interviews FAQs
Candidates applying for Customer Service Agent roles take an average of 2 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 11 days.
Common stages of the interview process at Concentrix as a Customer Service Agent according to 1 Glassdoor interviews include:
Background check: 25%
Drug test: 25%
Phone interview: 25%
Presentation: 25%
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one minute enterview without no information about the job position, just if i was available to work and if i am interested, but no info about next steps or next interview, offer, conditions, etc
I applied online. I interviewed at Concentrix (Raleigh, NC) in Mar 2019
Interview
It was simple just a couple of questions about what I would do if I was in certain situations. I liked the job a lot it was very easy. All I did was activate cable over the phone.
Interview questions [1]
Question 1
Name a time where a customer was rude and what did you do about it?
Preguntas fáciles. Sin complicaciones. Saber varios idiomas es un plus.
Una sola entrevista y un test de rapidez de escritura es necesario.
Suelen contratar para cubrir el periodo de holidays.
La entrevista es muy sencilla.