FareHarbor Customer Service Representative interview questions

First is a phone interview to make sure you are qualified. Then 1 1/2 hour interview with 4 different employees. Automated email if you don't get the position. In person interview is super awkward because they have all the applicants meet each other and then go into separate rooms. One of the employees did a role playing exercise to see if you can react to different personalities. It was a terrible exercise that does not show if you can genuinely talk to any personality. I felt I interviewed well and one of the employees said they hope I get hired and then I received an automated email saying I did not get it a week later. Advice: An hour and a half interview? Really? You need that long to see who the right candidate is for the position?