It was fast, only a couple of minutes, they only ask about yourself, some additional questions about yourself and lastly, they give a simple mock call to test your knowledge on the actual work itself
I applied online. The process took 1 week. I interviewed at Foundever (Berlijn) in Aug 2021
Interview
I felt very comfortable in the interview. I was asked typical customer service questions such as describing a difficult situation with a customer or what good customer service means to me.
Interview questions [1]
Question 1
Describe a situation in which the client was very angry and I managed to calm him down and give him a solution.
Two conversations, then an english test (for non natives), then a typing speed test and all that for a sallary of 45.000 RSD which is below average for the position, the HR recruiter is horrible