I applied through an employee referral. The process took 2 months. I interviewed at Google (Dublin, Dublin) in Mar 2012
Interview
Very complicated and structured process. Internal employee referral - recruiter email screen - recruiter phone screen - phone sales mock pitch - 4 onsite interviews in Dublin - another phone interview - hiring and compensation committees - references check - offer. Took 2 months overall, with certain weeks without much progress but recruiter kept me in the loop overall. The time wasn't a problem for me since I had a day job, but I guess it might be more nerve wrecking if I was waiting for an answer the whole time. Great learning experience overall!
The interview process for the customer service representative position at Google was structured and professional. The questions focused on previous experience, communication skills, problem-solving, and handling customer situations. The overall process was straightforward and consistent with the responsibilities of the role.
Interview questions [1]
Question 1
“Can you describe a time when you handled a difficult customer and how you resolved the situation?”
I applied through a staffing agency. I interviewed at Google (Dublin, Dublin)
Interview
Organised , 2-3 rounds , more about media experience and more follow-up questions … last few minutes for questions to hiring manager … confident answer in STAR method is best way to proceed
They have a very well-structured hiring process and scheduling interviews was incredibly easy and convenient. The recruiter was super friendly throughout our entire interaction, and they thoughtfully provided post-interview feedback to me, which I greatly appreciated receiving.