I applied through a recruiter. The process took 4 weeks. I interviewed at Google (Mountain View, CA) in Aug 2009
Interview
I spent 3 hours doing onsite interviews and then never heard back from them. I was working with an outside recruiter who couldn't get any feedback either. After a month, a friend of mine who works at Google, contacted HR to find out the status of my interviews. Only 1 out of the 4 people I had interviewed with had submitted feedback on my interview. The internal requirements are for all reviews to be submitted with 24hrs, which are then used to assign a score to you. The internal recruiter never followed with the interviewers and after getting a call from his boss (my friend has pull and escalated the situation) the internal recruiter finally called me back and said they were going to pass. I asked him how they could make that decision without having any feedback on my interview. He just said they had lots of candidates. Basically, I fell through the cracks and got screwed. In hindsight, I am very glad I took my current job and am not working at Google.
Interview questions [1]
Question 1
Describe a sales cycle where you lost the opportunity you were working on.
The interview process for the customer service representative position at Google was structured and professional. The questions focused on previous experience, communication skills, problem-solving, and handling customer situations. The overall process was straightforward and consistent with the responsibilities of the role.
Interview questions [1]
Question 1
“Can you describe a time when you handled a difficult customer and how you resolved the situation?”
I applied through a staffing agency. I interviewed at Google (Dublin, Dublin)
Interview
Organised , 2-3 rounds , more about media experience and more follow-up questions … last few minutes for questions to hiring manager … confident answer in STAR method is best way to proceed
They have a very well-structured hiring process and scheduling interviews was incredibly easy and convenient. The recruiter was super friendly throughout our entire interaction, and they thoughtfully provided post-interview feedback to me, which I greatly appreciated receiving.