I applied through an employee referral. I interviewed at T-Mobile (Arlington, VA) in Oct 2017
Interview
Took about 30 minutes, you interview with 3 different managers. They're very big on customer service and sales experience and they'll ask a lot of questions targeted around that. But they're usually very friendly and they make the interview not super uncomfortable . Overall an easy experience.
Interview questions [1]
Question 1
Give an example of an occasion that I overcame a customer hesitation and was able to lock down a sale
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services