The process took 5 days. I interviewed at T-Mobile (Riverside, CA) in May 2017
Interview
Asked simple and basic questions during my interview. They asked me about my prior jobs that I had recently worked, and what benefit I would be bringing to the table, if hired. At that point, I let them know my skill sets as well as letting them know what I was able to bring to the table. They also asked about my personal life, and my hobbies that I had and was actively involved in. I allowed them to ask the questions, while I briefly took a moment to answer.
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services