I applied online. The process took 4 weeks. I interviewed at T-Mobile (Chicago, IL) in Aug 2015
Interview
When I was hired a few years ago I had a one on one interview with the manager at the store, now they changed the progress, where you are in a group, and they narrow down from the groups. From there they assign different managers to interview
Interview questions [1]
Question 1
What is one time where you overcame a customers hesitation
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services