I applied online. The process took 3 months. I interviewed at T-Mobile (Hayward, CA) in Oct 2016
Interview
It was a very simple interview process. I participated in a T-Mobile Job Fair over 5 years ago, and they asked me simple questions about what my experiences with my previous employer was like and how that could help me in the position that I am applying for. They also asked me what skills do I intend to learn by working at T-Mobile, and in the end they gave me a specific customer scenario and asked me what I would do to solve their problem.
Interview questions [3]
Question 1
What are some of the skills you learned from your previous employer that you intend to use for the position you are currently applying for here at T-Mobile?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services