I applied online. I interviewed at T-Mobile (Macon, GA) in Jul 2023
Interview
Star point interview with questions like describe a time when you, or given a situation what would you do or how would you respond. Describe a time when you worked with a group to complete a task
Interview questions [1]
Question 1
Describe a time when you had to deal with a difficult customer. What was the problem? What was the outcome?
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services