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Contact Centre Technology Interview Questions
211 contact centre technology interview questions shared by candidates
How would you measure team performance by measuring occupancy? How would motivate a team without the option of a salary incentive? How would you manage a customer who was escalated to you and they were unable to pay for food at a restaurant because their card was declined?
How would you describe your sense of humor?
Why do you want to work for BMO?
describe your previous work experience
How would you handle a customer on phone whose credit card has been deactivated (Role-playing required)?
Why BMO?
What is your birth date? Are you willingly to relocate to the job location? What are your salary expectations?
What’s your favourite holiday destination and why?
2. What would you do if someone asked you to do something you knew was wrong?
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