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Contact Centre Technology Interview Questions
211 contact centre technology interview questions shared by candidates
Describe a situation where you gave the extra mile at your current job
How would you deal with a difficult customer
Name a time you dealt with a difficult customer and advise the process you took
They ask you questions regarding your CV what you did and why you left. -Try and aim it to show you have an interest in banking or a relevant sector.
There wasn't one specifically difficult or unexpected question but it is important that you prepare a lot of examples of team work, dealing with difficult customers, using your initiative etc as the panel interview deals primarily with this type of question.
Why do you want to work for the coop?
Why did you apply to this role?
Who is your biggest inspiration? What can you bring to the company? How would you resolve a conflict between a colleague and yourself? Can you tell me of a time you have worked as part of a team?
Describe my past work experience.
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