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Customer Care Agent Interview Questions
458 customer care agent interview questions shared by candidates
Wat is je hoofddoel als customer care agent
Q: What was one thing that they asked you?
Role play situation (with no knowledge of actual policy, make it up as you go along): Customer says that they have had to call back more than once because they were supposed to get a refund in the form of a promotion code, but they have not gotten it yet.
What is a bias you have?
Asked me about how I dealt with a difficult customer interaction
What is an instant that you had to use excellent customer service?
How would you walk a new U-verse user through the self-installation and setup? (U-verse is a relatively new AT&T service)
If you are able to work independently without distractions.
How do you see challenges and deal with them?
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