Name a time when you had a customer issue that you couldn't resolve?
Customer Care Agent Interview Questions
458 customer care agent interview questions shared by candidates
If you are going to be late, what do you do?
Describe un problema y como lo resolviste ?
Basic interview questions. They base most of their decision off of your testing scores.
Could I work nights and weekends?
Basic Customer Service role play scenario and how you would handle the scenario presented
How to handle customer complain
The question was to tell the interviewers about myself.
Why westjet/ what do you know about the company?
What are you weaknesses?
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