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Customer Support Advocate Interview Questions

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136 customer support advocate interview questions shared by candidates

Tell me about a time when you went above and beyond for a customer. Have you ever noticed a flaw in your company’s workflow and brought it to the attention of your direct supervisor? If your connection were to cut out mid-shift, what steps would you take to troubleshoot? Do you have experience working remotely/with Macs? If a customer were to email you and express frustration at our service and mention taking their concerns to the BBB if a supervisor didn’t contact them immediately, would you respond to them or loop in a supervisor for assistance first? Explain reasoning, ect.
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Customer Support Advocate

Interviewed at True Link Financial

4.2★
Mar 2, 2024

Tell me about a time when you went above and beyond for a customer. Have you ever noticed a flaw in your company’s workflow and brought it to the attention of your direct supervisor? If your connection were to cut out mid-shift, what steps would you take to troubleshoot? Do you have experience working remotely/with Macs? If a customer were to email you and express frustration at our service and mention taking their concerns to the BBB if a supervisor didn’t contact them immediately, would you respond to them or loop in a supervisor for assistance first? Explain reasoning, ect.

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