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Helpdesk Support Interview Questions

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1,768 helpdesk support interview questions shared by candidates

They simulated a helpdesk call which you had to sit facing away at the interviewer, and had to go to a script to troubleshoot/solve the issue. Then the "caller" would simulate having some issues during the process, as if simulating a daily support call to analyze how you would interact with an user when doing your job.
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Helpdesk Analyst

Interviewed at Mars

4.3★
Dec 6, 2018

They simulated a helpdesk call which you had to sit facing away at the interviewer, and had to go to a script to troubleshoot/solve the issue. Then the "caller" would simulate having some issues during the process, as if simulating a daily support call to analyze how you would interact with an user when doing your job.

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Glassdoor has 1,768 interview questions and reports from Helpdesk support interviews. Prepare for your interview. Get hired. Love your job.