They simulated a helpdesk call which you had to sit facing away at the interviewer, and had to go to a script to troubleshoot/solve the issue. Then the "caller" would simulate having some issues during the process, as if simulating a daily support call to analyze how you would interact with an user when doing your job.
what about this job interests you
I don't really remember to many questions from the interview process since it was so long ago
How many years have you worked in IT
To talk about something you love. They also gave a few topics and asked to talk on one of that
What is a slash 24 network
how would you handle an angry customer
Your experience with Mac OS/iOS.
Tell me about a time when you went above and beyond to help out a client
Tell us about your current role
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