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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      Looks good on the outside, but stumbling on the inside - Anonymous employee Lightspeed Employee Review

      2.0
      Jun 11, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people can be amazing, provided you stay in your lane so to say. There's free lunch! Codebase is very clean. Proper structure in development + testing.

      Cons

      Lots of games. Coming back to the aforementioned point of people, if you make waves and point out things that could be improved, be prepared to be treated like an outsider. Management impedes progress and stifles innovation, very little to zero flexibility. Out of touch with their customers' needs. Used to be customer centric, but not anymore. Some tasks cannot be linked to a customers' needs, and it's frustrating to build something you know the customers don't want and/or need. There is little trust in the people. The company lacks direction and a clear vision. A lot of people are more concerned with looking like they work, while actually doing nothing at all.

      avatar
      Lightspeed Response
      5y
      We are sorry to hear that your experience at Lightspeed didn’t match what we intend for our employees. We want to ensure that issues are addressed. We are a big promoter of honesty and transparency and we have a culture of constant improvement; feedback from our employees helps us evolve the way we do things. As you mentioned, employees are our greatest asset and we do everything we can to provide a great work environment. There is a lot of feedback to take in here, and we will review in depth and adapt. 

As a fast-paced business that is always evolving and growing, that can result in rapid shift in business priorities and lead to changes in our organizational structure. As a growing organization, we are always looking at new and better ways to do business and support our employees and leaders. In the end we are all looking to have a positive work environment where you can confide in your leaders and colleagues alike. If you feel comfortable doing so, I encourage you to engage in an open dialogue with your People Business Partner so we can work together to improve these issues.

      Explore other reviews about Lightspeed

      5.0
      Nov 25, 2024
      Data entry clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      nice atmosphere and understanding people

      Cons

      Very hard for people who dont communicate

      3.0
      Nov 10, 2025
      It
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

      Cons

      -Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

      avatar
      Lightspeed Response
      4mo
      Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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