Pros
Great team to work with and good staff culture amongst the sales associates
Cons
Consistently poor leadership – The management team showed little structure, direction, or accountability. Daily operations often felt chaotic rather than professionally organised. Lack of respect toward staff – I frequently experienced dismissive and unprofessional behaviour from management, which made the workplace feel unsupportive and uncomfortable. Unfair treatment of employees – Decisions around shifts, responsibilities, and discipline felt inconsistent and biased, with no clear or transparent reasoning. Weak understanding of managerial responsibility – Managers often appeared unsure of their own roles, leading to poor planning, unclear expectations, and reactive decision-making. Failure to support staff – Concerns raised by employees were regularly ignored or minimised, leaving problems unresolved and morale low. Poor communication – Instructions, policies, and expectations were often unclear or changed without explanation, making it difficult to perform well or meet standards. Lack of professionalism – Issues were handled emotionally or informally rather than through proper procedures, creating an environment that felt unstable and unfair. Negative impact on staff wellbeing – The combination of weak leadership and unfair treatment created stress, frustration, and disengagement among employees.