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The UPS Store

Part of UPS

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It's Hard to Write a Review for The UPS Store - Customer Service Associate The UPS Store Employee Review

3.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Each store is independently owned, so you might get a really good manager

Cons

Each store is independently owned, so you might get a really bad manager; clientele, overall, is pushy, impatient, and demanding (not unlike the clientele for most other customer service jobs); POS, MBM, CMS and all the other software you have to use on a daily basis is difficult to navigate, and tech support is terrible; quarterly corporate visits are a waste of the store's time and money (representatives are rude and mostly unhelpful)

Explore other reviews about The UPS Store

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance and good benefits

Cons

No cons, amazing company love this world

2.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

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