Is OpenTable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at OpenTable have rated their employer with 4.1 out of 5 stars in 39 Glassdoor reviews. This is an average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Service Representative Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at OpenTable .

Does OpenTable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at OpenTable with 3.8 out of 5 stars based on 39 anonymously submitted employee reviews. This is 10% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Analyst (5) , Finance (5) , Manager (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 97 reviews)); "Good benefits overall" ((in 59 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 47 reviews)); "Great people and teams all around" ((in 34 reviews)); "Competitive pay and benefits" ((in 23 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Management seems incompetent." ((in 26 reviews)); "My manager was also absent for 75% of my probation period." ((in 13 reviews)); "Training is 2 weeks then they put you on the floor." ((in 9 reviews)); "Upper Management is constantly changing" ((in 7 reviews)); "Very cliquey and favoritism is apparent." ((in 7 reviews))

OpenTable Customer Service Representative reviews

4.1

65% would recommend to a friend

(39 total reviews)

Debby Soo

66% approve of CEO

60% positive business outlook

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Customer Service Representative employees have rated OpenTable with 4.1 out of 5 stars, based on 39 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the IT industry (3.9 stars).

Reviews by job title

39 reviews

5.0

Apr 23, 2025

Great place to work at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There's an excellent working environment. The salary expectations were as promised. There's enough transparency in every process. You receive a lot of support since Day 1.

Cons

The activities within your schedule can change very quickly.

5.0

Apr 17, 2025

Great Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Awesome leadership team and a great work culture, I felt welcome since day 1.

Cons

Would love to have grocery vouchers

5.0

Nov 13, 2024

OpenTable

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I had a wonderful experience with OpenTable starting from the very first call I received from Brant. He is truly amazing, and I'm thankful for the opportunity to work together. OpenTable is an incredibly inclusive company; from day one, they encouraged us to be ourselves and made us feel confident. The entire team is exceptionally supportive and kind at all times. Overall, I believe this is a fantastic workplace. I would like to highlight my AWESOME colleagues Roger, Chad, Amber, Cris Archundia, and once again, the amazing Brant Rose. I truly love this place!

Cons

Make certain processes simpler and more intuitive for the customer, such as the account merge, and please please please consider the food vouchers for the Mexico team. We really need them!

Viewing 1 - 3 of 39 Reviews

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