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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,690 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,690 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the IT industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Apr 2, 2014

      A Nightmare from start to end

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great salary, Stock option, not much else.

      Cons

      Everything else, really! Poor work/life balance, extremely corporate, petty management, farcical bonus scheme, you name it, it happens at Servicenow.

      2.0
      May 26, 2014

      Decent, but already losing its way

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is leading edge in technology, the future. Generally successful in attracting high quality staff, low to high. They pay well and if you joined early enough, your options could deliver a nice nest egg. Whether or not you agree with your goals and targets, they are typically well communicated.

      Cons

      If you're an ex-colleague of anyone on the sr leadership team you may be allowed the benefits inside the bubble. For everyone else: you will be digging for gold dust and hopefully be deemed ok. This company should be avoided if you think on your feet and are proactive. Employees will be asked to respond to every whim of their manager and smile while running out to comply. All the bling outside charisma of the 'startup' culture doesn't mean a thing... The culture is mostly corporate, risk averse and set in 50 shades of grey. Customers are treated well before signing, and pretty much ignored until they raise their hand. It all could have been so much better but I feel ServiceNow has missed the opportunity to build a great company. Shareholders won't mind in the short run.

      2.0
      Jan 16, 2019

      Culture is made by people and is not a marketing slogan

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, great&relevant customer conversations.

      Cons

      Too many old school sales (management) from dying companies like EMC and Oracle are joining. They destroy culture, and almost zero value, but do like to receive credits for work done by others whom already left ServiceNow out of frustration.

      Viewing 1 - 3 of 5,690 Reviews
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      Glassdoor has 6,626 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.