I applied online. The process took 4 weeks. I interviewed at Checkout.com (Londen, Engeland) in Feb 2022
Interview
Great process from start to finish. Recruiter and hiring manager were professional yet warm and friendly throughout the process, always keeping in contact and updating on the next steps which made the experience far easier to manage
Hi there,
Thanks so much for taking the time to leave us a review on our interview process here at Checkout.com.
We value our candidates’ feedback tremendously and really appreciate the positives you took from this experience, which we will relay back to the relevant teams internally.
Best of luck with the rest of your search.
Thanks,
The People Team
I applied through a recruiter. The process took 1 week. I interviewed at Checkout.com (New York, NY) in Jan 2022
Interview
The biggest red flag for me was their refusal to have me interview with any of the executives who needed support. Given that the EA/Exec relationship is *crucial* to success in an EA role, this was mind-boggling to me. Throughout the interview process as well as my time at the company, I very much felt that I was treated as dispensable, temporary help rather than as a partner to build a relationship with.
I left within the first month of starting and the person who was hired alongside myself left during her first week. The biggest reason I left was because they bait and switched me. I am okay with change. I am not okay with being lied to.
I was told in the interview process that the role would be temp to perm covering 3 execs and they were very much looking to have this person convert to perm. Once I started, I found out very quickly that they had already hired 2 permanent EAs to support 2 of the execs I was supposed to be supporting and I was basically temporarily covering until they officially started and another EA came back from her vacation!
I scheduled an intro call with my Exec and after telling her a little bit about myself, my work process, and my values, the very first thing she asked me was, “....How long are you here for again?” My jaw almost dropped. Others in the company would say things like, “next week is your last week right?” Not to my knowledge lol! I had declined an offer with another company and exited out of the interview process with another to accept the role with Checkout. Huge mistake.
Everyone was under the impression that I was just at Checkout.com for a few weeks - something that had never been directly communicated with me.
I directly asked the third Exec I was supposed to support if she also had a permanent EA coming in the next couple of weeks. She told me she did not! The very next day, their internal recruiter emailed *me* to schedule a final EA interview with this very same exec. You can not make this stuff up. Of course, I quit shortly thereafter. Never received any sort of apology for being asked to dig my own grave. Did they have any sort of intention to eventually place me as support for another (not yet hired) executive...maybe? Given the complete lack of communication and transparency, I wasn't willing to stick around and find out.
All in all, the communication culture and flow of information was pretty bad. Nothing was ever clearly communicated or transparently disclosed.
Hi there, thank you for taking the time to leave us such a detailed review.
We were under the impression that the expectations for this role and the terms of the contract were clear from the outset, and repeatedly affirmed during your time with us.
But from your review, clearly that doesn’t seem to be your experience and it looks like further clarity would have been helpful here. We would never want anyone who works with us to feel misled or undervalued, so we apologise that it looks like that was the case here.
We’ve shared all of your feedback with the relevant teams that your review touches on to ensure we do better next time.
Thanks again for the time spent collating and sharing your thoughts here and we wish you all the best in your next role.
The People Team
I applied through a recruiter. The process took 3 weeks. I interviewed at Checkout.com in Feb 2022
Interview
I was contacted by a Checkout.com recruiter on LinkedIn. The interview process was very quick and consisted of a recruiter screen, a 1:1 interview with my (now) manager, a "task" that I completed and then presented to a larger team, and finally a 1:1 with the team VP. I was blown away by the quality of communication and genuine pre/post interview touch-points with my recruiter. I also experienced great friendliness from everyone that I met/interviewed with during the process, which made the entire experience very positive.
I thought the overall interview process was quite normal in difficulty, however the "task" component did require ample research, preparation and passion.
Interview questions [1]
Question 1
Throughout the interview process, I was asked to speak to my past work experience and level of experience/interests with various programs, tools, topics, and situations. I was also asked to talk through past campaigns I oversaw, and speak to why I was interested in a pursuing a career with Checkout.com/in FinTech broadly.
Dear colleague,
Thank you so much for taking the time to leave us such a detailed review of our interview process, we are thrilled to see you had such a great experience with us and hope you're enjoying your time at Checkout.com so far.
We really appreciate your comments on the task part of the interview and will feed this back to the relevant teams as we want to make sure we are continually reviewing our processes and making all the improvements we can.
Thanks,
The People Team.
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