Question 1

Is T-Mobile a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at T-Mobile have rated their employer with 3.6 out of 5 stars in 129 Glassdoor reviews. This is an average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at T-Mobile.

Question 2

Does T-Mobile pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at T-Mobile with 3.9 out of 5 stars based on 129 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at T-Mobile.

Question 3

How happy are Customer Service Representative CSR professionals working at T-Mobile?

Accepted Answer

74% of Customer Service Representative CSR employees at T-Mobile would recommend their employer to a friend. This rating has increased by 39% in the past 12 months. Customer Service Representative CSR professionals have also rated T-Mobile with a 3.5 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.3 rating for culture and values and 3.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at T-Mobile?

Accepted Answer

Mobile Expert (3043), Sales Associate (1267), Retail Sales Associate (1130), Sales Representative (754), Customer Service Representative (700), Retail Store Manager (670), Retail Associate Manager (546), Account Executive (378), Manager (314), Store Manager (298), Retail Sales Representative (270), Sales (207), Software Engineer (195), Assistant Manager (165), Account Expert (157)

Question 5

What are the pros of working at T-Mobile according to real employee reviews?

Accepted Answer

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3371 reviews)); "Pay is good and bonuses used to be better but are still good extra income if you meet metrics." ((in 2169 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 957 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 783 reviews)); "Making commission was good but not consistent" ((in 673 reviews))

Question 6

What are the cons of working at T-Mobile according to real employee reviews?

Accepted Answer

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 945 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 524 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 381 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 334 reviews)); "Bad upper management not considerate" ((in 298 reviews))

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