Google Customer Service Representative interview questions
based on 352 ratings - Updated Jun 30, 2026
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42%
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19%
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4%
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3%
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Customer Service Representative applicants have rated the interview process at Google with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 77 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Google overall takes an average of 61 days.
Common stages of the interview process at Google as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 50%
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I applied through an employee referral. The process took 2 weeks. I interviewed at Google (Dublin, Dublin)
Interview
Got in through the referral scheme and then had a 30 minute phone interview. Basic questions about background, education and employment history. Didn't go further than this in the interview process as I did not have enough sales experience in the end for the role.
The only thing I was out off post-interview when I asked about re-applying for other roles was that I was told they advise waiting 6-12 months before reapplying to Google. I didn't quite get this as their could be another role advertised before then that would could be a perfect fit for me. I don't know of any Jobseekers who has 6-12 months to wait for a new job!
Interview questions [1]
Question 1
None of the typical "Google brain teasers" came up for me. Most difficult question was how would I improve an AdWords campaign that was not on target.